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  • Home
  • Professionals Only
  • SALE
  • Shop
  • Color Guide
  • Length Guide
  • Shipping/Returns
  • Contact

Shipping & Returns

Shipping Charges

Within Canada:
We offer a rush service through Canada Post Express and ICS Courier.
Canada Post Express-
flat $20.00 rate per order.  Most orders are received within 2-3 business days. Will not ship to PO Boxes.
ICS Courier-  flat $15.00 rate per order. Must be a commercial business ONLY. Fastest, most reliable service with most orders being received within one business days. Cut off for this service is 11 AM daily Monday-Friday. Please contact us directly for more information on this service.

Please be advised by choosing either option someone MUST be present to sign for the package.  A tracking code is sent via email at the time of shipping for easy delivery tracking. 

Outside of Canada:
We offer standard ground delivery for all orders delivered outside of Canada for $25.00. Most orders are received with 7 - 10 business days and a tracking code is sent via email at the time of shipping for easy delivery.
Returns

WE ARE ALWAYS HERE TO HELP. 
Please become familiar with our Terms and Conditions/Return & Exchange Policy:
  • You have the right to return your product for a refund provided within 7 business days from the day on which you receive the goods. Hair extensions are a hygiene sensitive product, once the seal has been broken or the extensions taken out of the package they will be deemed exempt of refund or exchange.
  • We have a strict NO REFUND OR EXCHANGE policy to ANY extensions that have been removed from original packaging.
  • In the case of the hair extensions not matching you have the right to return and exchange the hair as long as the hair extensions have NOT been removed from its original packaging.  Any seal that has been broken or there is evidence of seal tampering the guarantee will be voided
  • If you require a new item to be shipped to you, or a full refund, The Hair Shop will ship/refund the exchange at the consumers expense. Consumer IS responsible for return shipping, shipping insurance, AND the cost of shipping on the new exchanged item.
  • Merchandise must be received before a exchange/return can be granted.
  • Return shipping, handling and insurance costs will be at the customer's expense.
  • No Refunds will be granted to ANY chemically altered hair.

For more info on our return and exchanges policies, please visit our FAQ section.

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